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Privacy Notice and Information

The following information addresses privacy as it relates to users of the Site. We are committed to maintaining the privacy of all individuals who use the “Site." We value your trust and understand that this requires that we be transparent and accountable about how we handle the information you choose to share with us. We do not trade, rent or sell the information of our Site users or of those who donate to NuChoice.


Your Legal Rights


Your experience at NuChoice is influenced by several provincial acts, including:


· the Social Work and Social Service Work Act, 1998

· the Ontario Mental Health Act, 1990, which outlines the legal rights of patients and the responsibilities of many of the individuals involved in their treatment

· the Health Care Consent Act, 1996, which governs treatment in Ontario and the system of substitute decision-making for individuals who are incapable of making their own treatment decisions.


NuChoice staff members make every effort to inform the people that we serve about their clinical condition and their treatment plan. This is to allow the people that receive service from NuChoice, or their substitute decision makers, to participate fully in treatment decisions and to protect their rights and interests.


Privacy and Confidentiality of Your Personal Health Information


NuChoice recognizes that the personal health information of our patients deserves to be treated with respect and that privacy must be protected. Access to the personal health information is available to those who need to know to provide care. Furthermore, when it comes to collecting, using or disclosing your personal health information, we take measures to ensure the privacy and confidentiality of the information is protected in accordance with the Personal Health Information Protection Act (PHIPA).


You have the right to know how NuChoice may use and share your health information and how you can access it.


Your health information is kept private and secure.


NuChoice may collect, use and share your health information for the following reasons:

  • to provide you with health care
  • to communicate with or consult with other health care providers
  • for payment-related purposes (including OHIP, WSIB, private insurance companies and others)
  • to plan, manage and administer NuChoice programs and services
  • for research (with Research Ethics Board approval)
  • for teaching
  • for statistical and other kinds of reporting obligations
  • for fundraising activities
  • for other purposes as permitted or required by law.


Your health information is stored in accordance with NuChoice’s retention policies and as required by law. Otherwise it is destroyed, erased or made anonymous.


You have the right to:

  • see and ask for a copy of your health information
  • ask us to make corrections to inaccurate or incomplete health information
  • ask us for a list of how we use or share health information
  • be told if your information is lost, stolen or shared with someone without authorization
  • change your mind if you have previously given us permission to use or share your health information.


To exercise your rights and choices, which are subject to some exceptions, please contact us at info@nuchoice.ca